Sidewayskiwi
Rant time
Just got my visa bill and HKing purchase has nearly doubled
Its a foreign exchange scam
Here's how it works 
You go onto the website select the items to buy on the dashboard click your local currency (in my case NZD/AUD close rate)
So my total bill was $195 NZD well a month later visa bill arrives I've been charged $195 USD
Increasing my bill by $106nzd 
Now I've caught suppliers trying this on my employer but this is perfect 
As you don't get the visa bill for a month
Live chatted HKing and their line was "oh no its USD all the time" but here's the raught
A lipo at $20 USD freight and exchange rate makes it twice the price of lipos I can get locally
So more fool me 
If you're buying off a website by visa/credit card check your bill for this scam
Most companies will try the line " its a computer program line error"
But its not 
Its credit card fraud pure and simple
HKing has agreed to investigate 
But we'll see-----

 



 
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solentlife
Strange ... I've purchased of HK site in US$ ... Euro's .. Polish Zloty's .... and UK Pounds ... 

Always found that Currency I chose was what transaction went through in. I do not understand HK's "oh no its USD all the time" except that when payment is made to their account - it is converted to $ .... can't remember if its US$ or HK$ ... I seem to remember its US$
There should not be any excessive charge for this as the exchange is built into the pricing per currency.

I notice that you seem to have a curious way to select and pay ... 

First I log in and make sure that I have Country and Currency showing correct top right of page. If I am travelling - it often reads the IP address and puts the country / currency where I am at that time. I never select items for Cart before changing these to my 'home country / currency'. (I have heard odd comment that leaving selection of currency to the later Cart stage can have problems).
Then when I select items to Cart - I have correct currency and delivery automatically applied.
Using Paypal - it then goes through correctly. I do check my statement at times and all show correct transactions with just slight difference for currency change from my Home Account.

First thing I would check is the actual order that went through HK and compare to Visa ... then contact Visa as well to put your case. HK have very little to do in this unless the order supplied falls short against the price paid.

Do not also forget that Visa / Bank Account will be in a currency you use and any online transaction may not be applied in same - so a small exchange charge is made.
I'll fly anything if I can launch it ! Youtube : solentlifeuk
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Sidewayskiwi
Yep did all that I do import/export for my job 
My country is selected all the time on the dashboard 
I've had 8 orders through HK and its the first time this has happened 
But like I said I've caught suppliers trying this on my employer
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Sidewayskiwi
Visa says go talk to HK---
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solentlife
I've had quite a few 'chats' with CS at HK ... main point I take into account is that I'm talking to a non-english person and it takes patience ... if at first they seem to not understand or not provide result desired - slight change to try and get their understanding better. What may first appear as refusal on HK part - is often that they have not fully understood and therefore reaction is to 'say no'. 
Altering / simplifying the details as well as having all data at hand usually wins the day.

I received a faulty 9xr radio ... after a long chat with various paths followed and a video sent ... they sent me a replacement. That had same fault !! I went through same again and I received another replacement ... in fact they sent TWO !! I was told I could keep the first ones as spares ... Pal of mine managed to fix two and I gave him the 4th ... I now have 3 9xr radios all working.
I received an ASP 91 4str engine ... after about 2 weeks - I had run and adjusted the engine ready for weather to improve and maiden. On the field I started the engine and within seconds - BANG. The conrod snapped.
Once home - made a video of the engine and contacted CS. I was asked to return the engine - they provided a more local address to send to. 3 days later - I received email saying that replacement engine had been sent out. That engine is providing excellent service.
I'll fly anything if I can launch it ! Youtube : solentlifeuk
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Wildthing
Well for me and in Canada even though I can set it to CA $ when I do the order it is in US $ , the prices are different then  ( lower being in US $) and as I go through PayPal the exchange rate is then applied .  Mine have never gone through check out in CA currency always US .
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solentlife
Hi Wildthing ... 

Most of my transactions are in Euro's because Latvia has Euro being part of EU Euro Zone.

All my usual transactions have Euro displayed on item page ... in cart - even the shipping. When PP does the payment ... then it gets converted to the currency a) that HK require, b) the account PP draws on. I've never seen HK change it to US$ .... but I don't buy using CAN$ etc. !!
I'll fly anything if I can launch it ! Youtube : solentlifeuk
Quote 3 0
Wildthing
solentlife wrote:
Hi Wildthing ... 

Most of my transactions are in Euro's because Latvia has Euro being part of EU Euro Zone.

All my usual transactions have Euro displayed on item page ... in cart - even the shipping. When PP does the payment ... then it gets converted to the currency a) that HK require, b) the account PP draws on. I've never seen HK change it to US$ .... but I don't buy using CAN$ etc. !!


Slight correction on my side, I do have it set for CA but still when I am logged in it is in US $ . Not logged in I can get it to show CA $ but then as soon as I do log in it then goes back to US $ .  For me it isn't a big deal doing the exchange rate. 
Quote 2 0
solentlife
The HK site is a mess and I also find that when I log-in - it no longer as it used to do with the old site - auto set the country and currency. What it does now is take the IP address location and use that.
As I mentioned before - I then change to my country and currency manually top right of page before using the site.

Wildthing - I feel reasonably sure you are experiencing similar ... after logging in - you should be able to set Can$ ... before using site.
I'll fly anything if I can launch it ! Youtube : solentlifeuk
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Sidewayskiwi
On the dashboard top right is country iam in set to nz 
Just to the left of that is currency set to Aust $$ as Aust/NZ exchange rate is so close difference is a few cents usually 
Can't select nzd as they don't have it 
But aust/nz are @3 hours flight time away and our economies are closely linked 
So like I said its the first time its happened in 8 orders all using same set up 
So will HK financial team contact me as agreed???
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solentlife
Fingers crossed ... 
I'll fly anything if I can launch it ! Youtube : solentlifeuk
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Wildthing
solentlife wrote:
The HK site is a mess and I also find that when I log-in - it no longer as it used to do with the old site - auto set the country and currency. What it does now is take the IP address location and use that.
As I mentioned before - I then change to my country and currency manually top right of page before using the site.

Wildthing - I feel reasonably sure you are experiencing similar ... after logging in - you should be able to set Can$ ... before using site.


Mine shows the CA flag but currency is still US 
Quote 1 0
Wildthing
Hey I just looked , flag is CA and since the new site I never saw the currency tab , no CA currency tab so I will keep using the US one. ðŸ˜‚😂😂😂😂
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solentlife
Now this is interesting .... when I used Zloty's etc. before - it was old HK website ... now having selected Canada as country - I do not see Can$ in the drop down list ! Nor do I see various other currencies that used to be available.

Seems HK are deciding currency now !
I'll fly anything if I can launch it ! Youtube : solentlifeuk
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